I needed something to be sent to me from Kotak securities.
I called their helpline number (30305757) expecting to get a quick resolution, but that was not to be.I was given another me another helpline number (66216666)..and everybody I spoke to at the new number wanted to direct me to the earlier number!
I had to give my details to 6 different people without any use…and by the time it came to the 7th person…I was pissed…and some poor guy called Aditya had to bear the brunt. He like all the others had no idea what needed to be done and he told me he would find out what needs to be done call me back in the next 15 minutes. 1 hour passed by and he did not call. I called back the help line and did not findc Aditya!
I thought to myself…god what pathetic customer service…now I have something to write about on my blog tonight. Some Kotak Securities helpline bitching to do!
But one hour latter to my surprise Aditya called back..took some more details from me and then called back again with the resolution! I was pleasantly surprised! My issue is not yet resolved but I need to get back to them with some information…but the fact that they called back although it was the wrong department I was calling to start with was indeed a positive sign!
I though to myself….since I was all set to write about the lousy customer service…It was only fair that I write about one good executive who took the trouble to try and call me back to resolve the issue even though I don’t think it was a part of his portfolio…he just happened to be the unlucky 7th guy who spoke to me and got a piece of of my mind!
The lesson learnt is people are the most important part of any organization….and If you are a part of a big corporation with lousy policies and lack of information don’t loose hope as a lone individual you can still make a difference!